Course And Booking Terms & Conditions

These terms and conditions are between Matilda Ltd and the Customer.  These replace any previous terms and conditions, and are the complete and only terms and conditions between the parties.  All dealings between Matilda Ltd and the Customer shall be governed by these terms and conditions which shall prevail over any others.

A binding contract will be formed when Matilda Ltd receives a completed booking form



Matilda Ltd will, unless otherwise stated, train at the customer’s proposed location. If Matilda Ltd provides the location of training this will be at an addition cost.

Training will be provided on the date(s) set out in the quotation.

Training areas must be clean and comfortable for practical activities

To meet Health & Safety requirements, all training areas must be suitable with natural daylight

For face to face training, it is the customer’s responsibility to ensure that any required refreshments are catered for, unless otherwise stated, and the delegates are aware of any other catering provisions (ie, lunch) or whether they are to bring their own.

All training materials will be provided by Matilda Ltd unless otherwise stated.

Bookings can be made via the enquiry form on the Matilda Ltd website or directly by email, letter, or telephone

Should training be required outside of the South Yorkshire area, additional travel expenses will be added to the course cost

Only once the booking form has been received, the booking will be confirmed via email and an invoice will be raised.


Each delegate must arrive to a course, suitably dressed for any practical activities, with suitable note taking materials

The trainer reserves the right to remove any delegate from any course where their behaviour is affecting the learning experience of others

All delegates must bring with them a form a photographic ID to the course and present this to the trainer.  Without this, a certificate may not be issued

No guarantee will be made as to a delegate successfully passing a course, should a delegate not successfully pass – no refund shall be given.


If the customer is to cancel any booking, the following charges will apply:

Cancelled more than 28 days notice = no charge
Cancelled between 21 and 28 days notice = 50% charge
Cancelled between 14 and 21 days notice = 75% charge
Cancelled less than 14 days notice = 100% charge

If a delegate does not attend a course without sufficient prior notice, no refund will be given

MRST reserves the right to cancel or re-schedule the training. 

If cancellation is due and payment has been made in advance, a full refund will be given to the customer who has booked the service.


All payments must be made in full following completion of the booking form and email confirmation from Matilda Ltd.

We understand and will exercise our statutory right to charge interest and compensation for debt recovery costs under late payment legislation, if we are not paid according to these credit terms.

Payments are to be made to Matilda Ltd in full upto 5 days prior to the training date via BACS or Cheque -details will be provided on the invoice.

In accordance with the Late Payment of Commercial Debts Act 1998, any interest on overdue payments will be charged at 8% above the Bank Of England Base Rate which is current at the time of invoicing every 7 days until payment has been made in full plus a debt recovery charge of £40.

If payment is made in advance of the training course(s), the service is to be carried out within 6 months of the payment being received, otherwise advance payment will be lost, and no training will be provided


Duplicate certificates can be produced at a fee of: £10 per certificate. This will reduce to £5 per certificate for more than 6 copies.

Certificates are posted to the course organiser after the course once feedback form is sent and full payment has been received.

Certificates are produced in accordance with the names given by the candidates on the course register.  If names are incorrect and with no fault of Matilda Ltd then charges will be made in line with issuing duplicate certificates (above

All terms and conditions are governed and construed in accordance with English Law and the parties submit to the exclusive jurisdiction of the English Courts.